1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
2. If you report an issue with your  product, we may facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with The pc bazar through thepcbazar.com Home Services. Subject to thepcbazar.com. Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
3. Return will be processed only if: 
   • it is determined that the product was not damaged while in your possession;
   • the product is not different from what was shipped to you;
   • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

1. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. The PC Bazar shall not be liable in any manner for any misuse or usage of such information.
2. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
3. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
4. No additional information is required to return an eligible order unless otherwise noted in the category specific policy. 
5. Products may be eligible for replacement only if we have the exact same item in stock. 
6. If the replacement request is placed and the we do not have the exact same product in stock, a refund would be issued to you. 
7. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
8.  In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, The PC Bazar reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

1.  Laptops (new and Renewed), Printers :  6 Days Replacement 

This item is eligible for free replacement, within 6 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For device-related issues in Apple Macbooks please contact Apple Customer Service

For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

       2.   Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink:  6 Days Replacement

This item is eligible for free replacement, within 6 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For device-related issues in Apple iMac and Mac mini please contact Apple Customer Service

For few products, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Non-Returnable: Select items labelled as non-returnable on the product detail page are not eligible for returns.

However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

       3.   Networking Devices (new and Renewed):  6 Days Replacement only

This item is eligible for free replacement, within 6 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product prior to issuing a replacement

       4.  Software:  Non Returnable

This item is non-returnable due to consumable (software keys/code) nature of the product. However, in the unlikely evet of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior issuing refund / replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

For software-related technical or installation issues, please contact the brand directly. 

What can I return? 

You may request returns for most items you buy from thepcbazar.com. However, you can only return items explicitly identified as "returnable" on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the thepcbazar.com Returns policy . to know which categories are "non-returnable" and the specific return windows for categories eligible for return.

Items are returnable if you've received them in a condition that is -

• Physically damaged
• Has missing parts or accessories
• Defective
• Different from its description on the product detail page on Amazon.in
• You no longer want the item (return applicable only for eligible items)

How to return items?

1. Go to Your Orders. (ensure you have signed in before)
2. Choose an item that you want to return or replace.
3. Select a reason from menu and continue.

Note: The above process is applicable only if the product is returnable and the return window is still active.

 What are the return guidelines?

Following are the return guidelines:

1. Your address and the item that you wish to return must be eligible for return.
2. If the return is not eligible for Pickup, a Self-Return option will be given.
3. Once the return is received, you will, in accordance with thepcbazar.com Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

 Where can I view status of return?

1. Locate the item from Your Orders
2. Select Return/Refund status

 Can my order be replaced?

 If the item you ordered arrived in a physically damaged/ defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement as long as the exact item is available with the same seller. 

 I want the replacement to a different address.

 If you'd like to get the replacement item to a different address, we recommend that you return the item for a refund and place a new order to the updated address.